Metro Codes News
Codes expands website to include online reporting of violations
Reporting dilapidated buildings, graffiti on private property, abandoned vehicles and other code violations is now a little easier in Nashville. With the click of a mouse, residents can access the “Codes Online Customer Service Desk” from a computer.
“It’s another way to make our office more customer-friendly,” said Metro Codes Director, Terry Cobb. “We’re improving communications with the public while expanding the way we process complaints.”
“Codes Online” allow residents to access information or report a code violation by filling out a form via the Internet. The Web page provides a detailed description of the most common violations residents encounter – dilapidated houses, high grass, parking on sidewalks and other problems that deface neighborhoods.
“Often citizens may not know what department responds to the issues they’re concerned about,” Cobb said. “This service makes the reporting process easier. If they fill out the form, we’ll make sure the complaint gets to the appropriate agency.”
Residents can report anonymously or make it easier for the department to follow up on complaints by including their name and telephone number. Still residents can call, write or e-mail their concerns, but Cobb says accessing “Codes Online” could speed up the process.