Metro Nashville Emergency Communications Center
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Welcome to the Metropolitan Nashville Emergency Communications Center’s
Web site. It is our goal to educate and inform you of our
services, and in turn, make it a less stressful experience when you contact
us during an emergency situation.
It is estimated that on average, every individual in the U.S. will call
for emergency assistance at least twice during their lifetime. Our
agency’s dedicated employees are typically your initial emergency
contact in Metro Nashville, providing life-saving assistance over the phone
while dispatching the necessary first responders to your emergency. We
provide this public service 24 hours a day, seven days a week, and 365
days a year.
We’re proud of the difference that the Emergency Communications
Center makes for the citizens and visitors of Nashville/Davidson County
every day. We’d like you to know all there is to know about
the center, including what happens when you report a crime and what questions
you may be asked if you report a fire or medical emergency.
Don’t hesitate to contact us anytime you have a question, comment or suggestion. We value your input!
Mission Statement
To provide initial emergency and non-emergency first-responder products to the public and our first responder partners so they can experience the benefits of a healthier, more secure community.
Values
In carrying out our mission, members of our department will continue to value:
- The importance of the people we serve and each other
- Excellence and professionalism in handling our duties
- Problem-solving teamwork with our first responder partners
PUBLIC NOTICE
Metro Nashville Emergency Communications CALEA Re-accreditation
August 24 – 27, 2008
The Metro Nashville Emergency Communications Center is scheduled for an on-site assessment as part of a program to achieve re-accreditation by verifying it meets professional standards.
Administered by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA), the accreditation program requires agencies to comply with state-of-the-art standards in four basic areas: policy and procedures, administration, operations and support services.
As part of the on-site assessment, department personnel, first responder partners and members of the community are invited to offer comments on the ECC. Anyone wishing to comment may call the assessment team members on Sunday, August 24, 2008 from 1 p.m. - 3 p.m. at 615-401-6330.
Telephone comments are limited to 10 minutes and must address the agency’s ability to comply with CALEA’s standards. A copy of the standards is available at Metro Nashville Emergency Communications, 2060 15th Av S, Nashville, TN 37212. For additional information, contact Angela Milliken, Accreditation Manager at 615-401-6327
Anyone wishing to submit written comments about the MNECC’s ability to comply with the standards for accreditation may send them to the Commission on Accreditation for Law Enforcement, Inc., 10302 Eaton Place, Suite 100, Fairfax, Virginia, 22030-2215 or www.calea.org.