Request Service
615-862-4600
Residential customers starting water service must pay a non-refundable service initiation fee of $35 for guaranteed same day service or $25 for any day thereafter. Commercial customers must pay a cash deposit, post a bond, secure a certificate of deposit, or present a letter of credit before services can be initiated. The amount of the deposit is generally based on two months estimated usage.
Transfer Service
615-862-4600
A service transfer fee of $35 for guaranteed same day service or $25 for any day thereafter is charged to customers who transfer service to another location in the service area.
Terminate Service
615-862-4600
Customers wanting to terminate water service should call the Customer Services Center the day before service is to be discontinued. Callers will be given a confirmation number that should be kept until a final bill is received.
View Metro Water Services Terms of Service
