hubNashville is a comprehensive customer service system, that makes it easier for people to connect with Metro representatives in order to make service requests, ask questions, and share feedback. hubNashville is a one-stop shop currently available by phone and online, that is easy to use, and doesn’t require a user to know which department they need to contact.
Create your own hubNashville account!
If you create an online hubNashville Community account you can access the hubNashville Community portal and also download the hubNashville Mobile App. You will be able to enter and track your requests and access Knowledge Based Articles from anywhere! You will also still be able to submit requests anonymously.
To create an account in hubNashville and download the mobile app, please follow the directions in the articles listed below in the ‘How do i…’ section.
Visualize hubNashville Statistics
Experiment with our new Interactive Dashboard Tool and take a deeper dive into what Metro is doing for you.
News
During February 2025, we attended to 21,672 Requests. Among the most frequently used request categories were:
- Snow and Ice Removal (151)
- Abandoned Vehicles (194)
- Blocking the Right-of-Way (281)
- Brush Collection (48)
- Cars Parked on Lawn (152)
- Damaged Signs (206)
- Dead Animal Pickup (158)
- Illegal Dumping (266)
- Improperly Parked Vehicles (358)
- Junk and Debris (396)
- Missed Recycling (840)
- Missed Trash (1521)
- New Trash or Recycling Account Activation (264)
- Noise Violations Not Construction Related (291)
- Noise Violations Construction Noise (48)
- Overgrowth on right of way (12)
- Potholes (625)
- Request Non-Emergency Police Assistance (641)
- Residential Complaints (227)
- Shared Scooter and Bike Issues (85)
- Street Lighting (264)
- Traffic Light Issues and Traffic Light Timing (305)
- Trash and Recycling Cart Service for the following:
Cart Service, Cart Violation, Missing (damaged, stolen, lost or missing) Carts, and Trash/Recycling complaints (1,513) - Tree Trimming/Removal and Tree Maintenance on the Right of Way (75)
- Voter Registration Card Replacement (130)
Contact
- Call 311 inside of Davidson County
- Call 615-862-5000 inside or outside of Davidson County
- Visit hub.Nashville.gov