ITS provides enterprise-wide technology products, including Oracle EBS and iProcurement, to Metro departments and agencies so they can use systems to conduct business and to improve their business processes.
Services Provided
- Application assistance or troubleshooting
- Bank Reconciliation technical processes
- Batch or Object Lock resets
- Consultations
- Data extracts
- EBS Help Desk Support
- Implementations of Business Process Improvements or Upgrades (EBS and iProcurement)
- IT Audit requests (EBS only)
- Job Queue Maintenance and Monitoring
- Report assistance (locating/running EBS reports)
- Report creation or updates
- Security and system administration and maintenance (both EBSand iProcurement)
- Scheduled jobs maintenance and setup (both EBS and iProcurement)
- SQL Updates or Extracts
- Training Coordination (both EBS and iProcurement)
- Training (EBS only)
For more information, please contact the ITS Help Desk at [email protected].