The Metropolitan Action Commission will change its customer service hours beginning Friday, October 21, 2022, to respond to the increased volume of applications received for assistance with utility, rent, mortgage, and other payment assistance programs.
The customer service lobby will be open from 8 a.m. until 3:30 p.m. This change will allow the team to process requests and decrease delays due to the increased volume. The customer drop box will be available for customers to leave completed applications until the agency closes at 4:30 p.m. each day at the main location.
The option of completing an application online as well as mailing in a completed application remains available rather than coming to the office. The online application is available at nashville.gov/mac.
If customers are experiencing a utility disconnection, eviction or are over the age of 62, the agency will have team members available throughout the day to provide emergency assistance.
For more information regarding customer service hours or programs and services of the Metro Action Commission, call 615-862-8860 or by e-mail at [email protected].
Metro Action’s main office is located at 800 2nd Avenue North, Nashville, TN 37201.