Frequently Asked Questions
How will I know when my records are ready?
If you submitted your request online using the online Metro Public Records Request Form, you will receive an email confirmation of your request. Regardless of how you submit your request either by the online form, email, or mail, you should expect to hear from Metro within seven (7) business days by phone, email, or mail depending on the preferred methods of contact information you provided in your request.
How will I receive the records I requested?
Records can be made available to the requestor electronically (email, flash drive, etc.), physical copies, or on-site inspection.
Is a public records request confidential?
No, public records requests and the information submitted along with them are also public records and will be publicly available unless otherwise protected from disclosure by state or federal law.
Can I submit a request anonymously?
No, proof of Tennessee citizenship by presentation of a valid Tennessee driver’s license (or alternative acceptable form of ID determined by Metro) is required as a condition to inspect or receive copies of public records.
How long will my records request take?
Metro must respond to the record request within seven (7) business days. The response may be to provide the requested records or deny the request, but may also be to indicate more time is needed or that further clarification is needed in order to fulfill the request.
What if I don't know which department has the records that I want to request?
Please provide as much detail as possible regarding the records that you are requesting and the Public Records Request Coordinator will contact the appropriate department(s) which have custody of the requested records.
How much will it cost to obtain the records I request?
How do I make a public record request?
The preferred method is to use our online Public Records Request form. We also have a paper form that can be filled out. Both methods require proof of Tennessee citizenship and contact information for the requestor. You may designate the department (if known) that has custody of the requested records and you will need to provide a detailed description of the records being requested. You will be asked to provide your preferred method of receiving the record and the format desired.