Phone: 615-862-6432
The Family Support Services Program addresses the needs of individuals and families, assists customers in developing or improving their life skills, increasing independence and improving family stability.
The program assists people who are at imminent risk of becoming homeless by providing supportive services and coordinating direct services with partner agencies. Case management helps people find housing, jobs and navigate service delivery systems.
Although the program provides no direct financial assistance, Case management and Referral services help customers find and get connected to the resources they need through the social service agencies in the community.
Residents of Davidson County who are at least 18 years of age are eligible for services, including individuals, families and extended families, elderly and disabled persons.
Appointments are available Monday through Friday, from 8 a.m. to 4:30 p.m. If you are in need of assistance, please call 615-862-6432, to schedule an appointment to speak with one of our social/case workers.
- Supplemental Nutrition Assistance Program Benefits
- Families First Benefits
- Childcare Services
- Disability Services
Partners
Financial Empowerment Center (FEC)
Metro Social Services Case Workers email a referral and a Release of Information (ROI) to FEC as a financial resource to assist our customers in their individualized service plan while they are receiving case management services.
Public Defender’s Office
The Public Defender’s Office emails an electronic referral to Metro Social Services the Director of Programs. Once initial contact is made with the customer a Release of Information is completed and signed by the customer releasing The Public Defender’s Office and Metro Social Services to share information. A signed copy is scanned to The Public Defender’s Office from the assigned Metro Social Services Case Worker.
Urban Housing Solutions
The appointed staff of Urban Housing Solutions emails the referrals to the assigned Metro Social Services Case Worker who logs them and the referrals are then dispersed amongst the Metro Social Services Case Workers for initial contact and appointments.
Office of Conservatorship Management (OCM)
The appointed staff person from (OCM) sends via mail the official court orders from the judge for the conservatorship cases to the Director of Programs that Metro Social Services Case Workers are to assess. Once the orders are received they are assigned to the designated Metro Social Services Case Worker and initial contact and appointments are set.
Metro Public Schools HERO Program
There is an electronic referral form that Metro Social Services Case Workers can email to the HERO program for services. There is also an electronic referral form that the HERO program can email to the designated Metro Social Services Program Manager for services. Once the referral is received it will be assigned to a Metro Social Services Case Worker for initial contact and appointment.
Metropolitan Development Housing Authority (MDHA)
The MDHA service coordinator emails an electronic referral to the designated Metro Social Services Program Manager. Once the referral is received it is assigned to a Metro Social Services Case Worker for initial contact and appointment.
Mayor’s Office of Neighborhoods
The Mayor’s Office of Neighborhoods staff sends electronic referrals on behalf of Davidson County constituents to the Director of Programs. Once it is received it is assigned to a Metro Social Services Case Worker who makes contact to address the identified concern. Once contact has been made by a Metro Social Services Case Worker a brief summary of actions is submitted and forwarded to the to the designated Mayor’s Office of Neighborhoods staff.
Other Metro Social Services Programs
Burial Assistance - 615-862-6458
Provides assistance to families experiencing grief from the loss of a loved one.
Senior Nutrition Services - 615-880-2292
Promotes health and well-being of persons over 60 years of age by providing nutritious meals at congregate meal sites or delivering to senior homes.
Nutritional Food Supplement – 615-892-6458
Nutritional food supplement sold with doctor’s prescription.