The Department of Emergency Communications has a special accreditation from the Commission of Accreditation for Law Enforcement Agencies, Inc. (CALEA®). This program helps us regularly review and assess our operations and procedures. Each year, we are reviewed remotely, and every four years, CALEA® Assessors come to visit us in person. We first got this accreditation in 2005 and have been reaccredited five times since then. Our current accreditation is valid until 2025. To keep up with the standards, we maintain files daily and ensure all employees follow a set of directives and rules.
We examine various aspects of our agency, including Organizational Structure, Direction and Supervision, Human Resources, Recruitment, Selection and Promotion, Training, Operations, and handling Critical Incidents, Special Operations, and Homeland Security. It takes a lot of continuous work to stay compliant with these standards, and all employees must be familiar with the policies, procedures, rules, and laws that apply to our agency.
Although we operate independently, we collaborate closely with the Metro Nashville Police Department and the Metro Police Training Academy to maintain the CALEA® Tri-Arc Award. Nashville is one of only 17 cities to receive this prestigious award.
Our goal at the Department of Emergency Communications is to provide high-quality service while maintaining the professional standards our citizens expect. Being CALEA® accredited helps ensure we meet or exceed this goal. As part of our ongoing reaccreditation process and to build community trust, we invite the public to provide feedback through CALEA®’s online portal.
This public portal is designed to collect comments about our compliance with CALEA® standards, engagement with the community, delivery of public safety services, and overall performance. You can share both commendations and concerns. The feedback we receive helps us continuously improve and pursue professional excellence. The link to the portal is specific to our department, and your feedback will go directly to CALEA®.
Please Note: CALEA® is not an investigatory body, so the public portal should not be used to submit information for investigations. Additionally, you will only receive an acknowledgment of your submission. However, the information you provide will be reviewed to see how it relates to compliance with CALEA® standards and accreditation principles.