Initial Commitment
"I will direct Parks to develop new ways to receive feedback, including working with neighborhood advisory groups to solicit input." (Policy Platform, page 46)
Status
Commitment Met
Most Recent Update (Summer 2022)
Mayor Cooper initiated customer experience surveys on the Hub for park community centers and the greenway system in late 2021.
Previous Update (Fall 2021)
"Skilled and well-sustained Friends groups to the Metro Parks system -- such as Friends of Shelby Park, Friends of Warner Park, Friends of Fort Negley Park, and Friends of Mill Ridge Park-- have taken a proactive role in assisting Metro Parks' staff with engaging and communicating to neighboring communities and park users.
Currently, Metro Parks and OPM are working on releasing the first version of a Customer Satisfaction survey pilot, where parks’ users will be able to provide feedback regarding the quality of our services, facilities, staff, state of maintenance and good repair. These surveys will be rolled out for all Metro departments that serve the public directly after this pilot."