On Tuesday, Mayor John Cooper and hubNashville celebrated the constituent services tool hubNashville surpassing one million submissions as part of Metro Nashville’s ongoing effort to provide efficient government services to all who need it. To mark to the occasion, Mayor Cooper called one of the most recent Nashville residents who submitted a request to let him know the pothole he flagged using hubNashville had been filled less than 48 hours after the Mayor’s office received the submission.
“Getting the fundamentals right and ensuring Metro government has the tools and resources to quickly and effectively serve our residents is essential,” said Mayor John Cooper. “hubNashville has proven to be a fantastic way to connect Nashvillians with the city services they need, and this important milestone reflects that. I’d like to extend a special thanks to the hubNashville team, to the hundreds of Metro workers throughout the city who respond quickly and professionally whenever we need them, and to our residents whose participation is key to making this system a success.”
The primary mission of hubNashville is to provide equitable, efficient access to non-emergency Metro services and information while also providing data to Mayor John Cooper, Metro Council and Metro departments to support data-driven decision making in city government.
First announced on October 5, 2017, hubNashville changed constituent services in Metro Nashville Davidson County government by providing access to non-emergency services - not only by phone at 311, but also through an online portal at hub.nashville.gov and on the hubNashville 311 mobile app.
“As we approach the beginning of hubNashville's 6th year, we are excited to have just received our one millionth request from the public,” said director of hubNashville Erin Williams. “Thanks to everyone that utilizes hubNashville, we are better informed of the needs in our neighborhoods, concerns to be addressed and successes within Metro departments.”
Anyone experiencing an emergency should call 911 immediately. hubNashville can be reached online at hub.nashville.gov, by downloading the hubNashville 311 mobile app, or by dialing 311 from within Davidson County or 615-862-5000, Monday-Friday, from 8:00 a.m. to 5:00 p.m.