March 11 (3/11) marks National 311 Day, a day dedicated to raising awareness of the 311 non-emergency service and recognizing the hardworking professionals who keep communities connected.
In Nashville, hubNashville serves as the city's one-stop shop for non-emergency requests, providing residents with an easy way to access Metro services and resolve city-related concerns. This service allows residents and visitors to report issues, ask questions, and request city services without having to navigate multiple department contacts.
Using hubNashville benefits Nashvillians in many ways:
- Quick Solutions for City Problems – Whether it's a pothole, a broken streetlight, graffiti, or a missed trash pickup, hubNashville directs reports to the appropriate department, expediting resolution.
- A Simple, Centralized Contact – Instead of searching for different department phone numbers, residents can dial 311 and be guided to the right resources.
- Keeping 911 Free for Emergencies – By directing non-emergency calls to hub, 911 lines remain available for life-threatening situations, helping emergency dispatchers respond more quickly to those in immediate need.
Thousands of requests are handled each week, from fixing street signs to assisting residents with city services, demonstrating how 311 plays a vital role in improving quality of life in Nashville. Last year alone, hubNashville answered approximately 148,000 calls, with an impressive 51% of issues resolved on the first call. This high first-call resolution rate reflects the knowledge and efficiency of the hubNashville team, allowing Metro departments to focus on more complex cases that require follow-up.
"Since taking office, we have focused on making Metro Nashville the preeminent customer service organization in the city, and hubNashville is a key tool in our pursuit. I am encouraged to see the hub adding more services, offering assistance in multiple languages, and that we are seeing more Nashvillians using it online, on the app, or by phone…" said Freddie O'Connell, Mayor of the Metropolitan Government of Nashville and Davidson County. "I want Nashvillians to know that when they have an issue, we are working on it in real time, and I'm grateful to our hub employees for making that happen."
On March 11, Metro Government acknowledges the hubNashville team for their dedication to keeping Nashville and Davidson County running smoothly by ensuring that non-emergency issues receive the attention they require from the appropriate Metro department.
How to Contact 311 in Nashville
Residents in Nashville and Davidson County can access hubNashville services easily:
- Dial 3-1-1 from within Nashville/Davidson County.
- From outside the county or if 311 is unavailable, call 615-862-5000.
- Use the hubNashville app or visit hub.Nashville.gov to submit requests online.
Connecting with the Department of Emergency Communications (DEC)
Non-emergency situation? Calling 311 and selecting the appropriate prompt will still connect callers to a dispatcher at the Department of Emergency Communications (DEC).
This provides an additional pathway to reach DEC for non-life-threatening situations while still keeping long-standing non-emergency numbers like 615-862-8600