Skip to Content

Americans with Disabilities Act (ADA) and Safety Services

Our mission is to ensure that all programs, services, and activities of the Metropolitan Government of Nashville and Davidson County are accessible, and that practical use by individuals with disabilities, regardless of whether they are residents or visitors, is not restricted or hindered in violation of standards relating to individuals with disabilities. Disability is defined, with respect to an individual, as a physical or mental impairment that substantially limits one or more of the major life activities.

We help all Metro departments and agencies, including Metropolitan Nashville Public Schools, by providing support services toward ensuring the accessibility of programs and activities as required by the Americans with Disabilities Act (ADA) of 1990 and Section 504 of the Rehabilitation Act of 1973. Major functions of ADA & Safety Services are completing construction/alteration project ADA compliance reviews and providing informational assistance.

Recent Updates

Transition Plan Review and Procedures for Continued ADA Compliance, 2019

ADA Background

The Americans with Disabilities Act became effective July 26, 1990. This significant legislation extends civil rights protections to an estimated 49 million Americans with disabilities in much the same way that individuals are protected from discrimination on the basis of race, color, national origin, age, sex, gender identity, sexual orientation, and religion. The ADA makes it illegal to discriminate on the basis of disability in the areas of employment, public service, public accommodation, transportation, and telecommunication.

In January 2000, the Metropolitan Government of Nashville and Davidson County contacted the United States Department of Justice to discuss its plans for achieving compliance with the ADA. A formal agreement was reached the following July. Metro government continues to address requirements of the agreement, and to date, has made substantial progress. The following are highlights:

  • Mayor Bill Purcell appointed an ADA Coordinator responsible for Metro government compliance in its programs, services, activities, and facilities.
  • Each Metro department and agency designated an agency-level ADA Coordinator with responsibility for compliance in their respective agencies’ programs, services, activities, and facilities.
  • A formal public notice was published.
  • A formal grievance procedure for resolving ADA complaints was adopted.
  • Self-evaluations of all Metro programs, services, and activities began.
  • An architectural survey of all Metro facilities was completed to support the development of a transition plan for structural changes.
  • The ADA Compliance Office was created.
  • Structured procedures were created for the compliance review of construction/rehabilitation of facilities, parks, playgrounds, green ways, as well as projects completed in the right-of-way.

Metro Government Public Right-of-Way Self-Evaluation

The Department of Public Works has completed a self-evaluation of all public sidewalks and pedestrian signals. The self-evaluation will assist and guide our upcoming updated transition plan. Below are links to the Sidewalk Inventory and Pedestrian Signal inventories:

Contact Us

General Services

P.O. Box 196300
Nashville, TN 37219-6300

ADA & Safety Services

730 2nd Ave South
Lindsley Hall - Fulton Campus
615-642-5819 (mobile)

wheelchair logoADA Coordinator: Jerry Hall

Relay Service

7-1-1 Relay Service allows people with hearing or speech disabilities who use text telephones or teletypewriters (TTYs) to have telephone conversations with people who do not have TTYs. Dialing 7-1-1 works whether or not the person placing the call is using a TTY since communications assistants use voice and TTY.  The confidential service is available 24 hours a day, 7 days a week, and local calls are free of charge, however long distance toll charges may apply.

Internet Protocol or IP Relay Service offers a communication alternative for people with hearing or speech disabilities who have an Internet connection. Local and long distance communications by IP Relay Service are free of charge. The service can be accessed at: Sprint IP Relay Service.