Water Services Outage Map
Check to see if there is a current outage in your area
Report an Emergency
24/7 Emergency Service or Report a Leak
615-862-4600 option 3
[email protected]
Contact Us
Phone
615-862-4600 (TTY 615-862-4745)
Monday-Friday 8 a.m.-5 p.m.
In-Person
1700 3rd Ave N.
Lobby open Tuesdays and Thursdays 8 a.m.- 4 p.m.
Self-Serve Kiosk available 24-hours
Request or Transfer Service
615-862-4600
Residential customers starting or transferring service must pay a non-refundable service fee of $35 for guaranteed same day service or $25 for any day thereafter. Commercial customers must pay a cash deposit, post a bond, secure a certificate of deposit, or present a letter of credit before services can be initiated. The amount of the deposit is generally based on two months estimated usage.
Terminate Service
615-862-4600
Customers wanting to terminate water service should call the Customer Care Center the day before service is to be discontinued. Callers will be given a confirmation number that should be kept until a final bill is received.
Metro Water Services Standard Terms of Service
- Water, sewerage, and stormwater services will be provided in accordance with the Metropolitan Code of Laws and the rules, regulations and policies of Metro Water Services. Water and sewerage services shall be paid for at the established schedules of rates, based on water consumption as registered by customer’s water meter. Except as expressly stated in the Metropolitan Code of Laws, no adjustment shall be made for leaks in customer’s water lines. Stormwater services shall be paid for at the established schedule of rates, based on the amount of impervious square footage.
- Failure to pay for all services will result in discontinuation of water. Collection activity including account submission to a collection agency and reporting to credit bureaus may occur and will result in additional fees.
- Customer agrees to abide by all federal, state and local laws, rules, regulations and policies relating to water and sewerage service.
- Customer agrees to keep meter accessible at all times. Failure to do so will result in additional fees.
- Customer waives any claim for damage caused by an interruption in water or sewerage service resulting from accident, system shut-downs for repairs, alterations or improvements and discontinuation of service for non-payment or violation of applicable laws, rules, regulations and policies.
- Customer agrees to keep all plumbing on customer’s property in good operating condition and free from leaks.
- Any customer discharging wastewater containing substances that damage the public sewer system shall be liable for all costs incurred by the Metropolitan Government on account of such discharge, including the costs of repairing the damage.
- Customer’s use of water, sewerage, or stormwater services shall constitute customer’s acceptance of these terms of service.