Coordinated Entry System (Office of Homeless Services)

Coordinated Entry Phone Line: 615-862-6444

The Coordinated Entry system is designed to quickly identify, assess, refer, and connect people in crisis to housing, shelter, and support services. The process is managed by the Office of Homeless Services, which leads strategic planning and oversees daily operations. More than 30 agencies in Nashville participate in this system.

What is Coordinated Entry?

A Process, not a Program: Coordinated Entry connects individuals and families to resources but does not provide immediate housing.
Comprehensive Support: The system assesses all persons experiencing a housing crisis to identify, prioritize, and connect them with appropriate resources.

Who Should Call the Coordinated Entry Phone Line?

Families

For families experiencing homelessness with at least one child under 18 or expectant mothers 29 weeks pregnant or more.
Phone: 615-862-6444
A Coordinated Entry Specialist will conduct an assessment for family transitional housing, which may take up to one hour. Specialists provide resource information but cannot guarantee immediate referrals, including to emergency shelters.

Individuals and Couples

For individuals and couples without children.
Phone: 615-862-6992 (Option 1)

Domestic Violence Survivors

For those experiencing homelessness due to domestic violence.
Phone: 615-955-0620

Key Information

Families: Eligible households must include at least one child under 18 or an expectant mother 29 or more weeks pregnant.
Process Timeline: Enrolling and connecting through Coordinated Entry can take time and requires patience.
Purpose: The system works to identify housing and support options that best meet the needs of each individual or family.