Metro serves as an overflow shelter to support Nashville’s shelter capacity needs, complementing the services of partners such as the Nashville Rescue Mission, Room In The Inn, Launch Pad, and Oasis. Since 2013, Metro has provided overflow support to bridge gaps in the community’s Cold Weather Response Plan. The current, enhanced response plan operates from November 1st to March 31st each year. The operational details outlined below reflect data collected over several years, best practices, and collaborative efforts with the CoC Shelter Committee. We continually assess and adapt our approach to meet evolving needs.
Activation Criteria
Shelter opens when the temperature is at or below 32°F for three (3) consecutive hours, based on capacity and funding.
Shelter Operations
- Hours: Open 7:00 p.m.-7:00 a.m.
- Facilities: Hot meals and snacks available; showers under review.
- Sleeping Arrangements: Mats and cots are provided.
- Pet Policy: Dogs are allowed, with kennels provided. Pets must be kenneled during transport.
Activation Notice
Shelter activation decisions are made by noon the prior day, using the National Weather Service as the forecast source.
Overflow Only: Individuals are encouraged to use long-term shelters before seeking the emergency overflow shelter.
New Features and Enhancements
- Data Collection: Using HMIS for detailed data on shelter needs and community insights.
- Real-Time Alerts: "Metro MEANS" text alert system for updates on shelter resources.
- Onsite Triage: Coordinated entry and housing triage services for immediate support.
- Streamlined Intake: Unique barcodes expedite guest check-in.
- Data Transparency: Daily shelter metrics shared on the OHS website.
- Collaborative Partnerships: Working with other Metro departments for comprehensive support.
Shelter Access Information
Eligibility: Single adults, couples, young adults, registry participants, and pet owners. No children allowed.
- Location: 3230 Brick Church Pike
- Activation Criteria: 32°F threshold for emergency operations, announced by 9 a.m. daily.
- Official Weather Source: The National Weather Service for local forecasts
Announcement Sources
- Metro Means Text Alerts: text “OHSALERT” to 888-777 to receive updates on shelter openings and locations.
- Office of Homeless Services Announcement Board on Nashville.gov
- Website: Homelessness Extreme Weather Resources
- Social Media sites: Office of Homeless Services Nashville on Facebook, X, and Instagram
Transportation
- Parking: Available at the shelter.
- Bus Access: Line #23B from WeGo Central (400 Dr. MLK Blvd); Free after 7:00 pm; Return bus pass will be provided. (See page 4 for other areas with FREE shuttle service access.)
Alternative Shelters and Services
Nashville Rescue Mission
- Offers overnight shelter with kennels for dogs; includes day shelter during cold/inclement weather.
- Suspension waivers available for non-violent offenses; call 615-255-2475 for status.
Room In The Inn
- Day Center: Monday–Friday, 6 am - 2 pm (April-October); extended hours in winter.
- Winter Shelter: Available for adult males starting November 1.
- Contact: 615-251-7019 for additional support, especially for individuals with complex backgrounds.
Launch Pad Emergency Shelter
- For Young Adults (18-24): LGBTQ+ affirming shelter open nightly from November 1-March 31.
- Locations: Donelson (Sunday-Wednesday) and Green Hills (Thursday-Saturday).
- Details: Sign up at Nashville Launch Pad
Special Groups
- Families: Call 615-862-6444 for long-term housing support (for immediate shelter, go to Nashville Rescue Mission).
- Domestic violence: Marry Parrish DV CE Line, -955-0620
- Metro works with the Salvation Army and Safe Haven to help find longer-term housing (not for immediate shelter; the Nashville Rescue Mission is available for immediate needs).
- Teenagers (ages 13-17): Call 615-327-4455 for assistance. This line is open 24/7.
Historical Cold Weather Shelter Data
Annual increase in shelter nights under the 32°F activation policy:
- 2019-2020: 18 nights
- 2020-2021: 26 nights
- 2021-2022: 40 nights
- 2022-2023: 41 nights
Occupancy Rate: Average 80% capacity on cold weather nights.
Cold Weather Shelter Info and Alerts
Text the word “OHSALERT” to 888-777
615-862-6391