Request Training for the Homeless Management Information System

Training Process

The Homeless Management Information System Training Process can feel overwhelming but please know our entire team is here to help! We have made sure the process is lined out in a way that makes learning about our system as easy as possible. Please note that there are different timelines throughout the training so make sure staff have time to make this training a priority after submitting a training request. When your employee receives their training login, they will have 10 business days to complete their training in our Learning Management System, Rise. This is to aid in their retention of the material because we know learning this process and workflows can be difficult! If you need more time for your employees to complete this part of the training process, or would like their training expedited, please communicate with Megan via email before submitting the training request.

After someone completes their training in Rise, they will receive instructions to complete their first hands on learning exercise that we call a “test client.” They will also receive an invitation to a test client review group, where they will meet with Megan and other new users to review their test clients and learn more about how their agency uses the system. These meetings are required as part of the training process, and users are expected to communicate with our staff if they cannot attend their scheduled meeting. These meetings happen biweekly and are capped at 5 people. After successfully completing this exercise, the training process is complete, and they will receive their live site login within 24 business hours! If an employee misses more than 3 test client review groups, the agency Point of Contact and staff will need to establish a new training plan before continuing the training process.

Training Expectations

Our team here at the Office of Homeless Services value high quality and thorough training. Due to the nature of the work being done in our Homeless Management Information System it is important that all users understand that they are responsible for the private and personal data of our unhoused neighbors. We take our responsibility as your Homeless Management Information System Lead Agency very seriously and our expectations during the training process will reflect this.

The expectation that our team has for new users is that they will take this responsibility as seriously as we do. We ask that new users spend time thoughtfully viewing all training content and participating in test client exercises. The workflows that we utilize in our Homeless Management Information System can be complex and are not necessarily learned quickly. We expect that all users requesting access to the system will have the ability to follow all training instructions, have basic computer literacy, and can develop the skills to perform data entry correctly.

If you believe you or one of your staff needs accommodations during the training process, please communicate with our team before submitting a training request.

Available Support

Please know you have our entire team here as a support system for new and existing users! We are available during normal business hours at our help desk at [email protected] and are happy to help walk you through any data entry questions. Megan also hosts open office hours every month, usually on the third Friday of the month from 1-3 p.m. via Webex, this is a time to connect with our team and ask any questions you may have. Megan is also available for in person trainings for your whole team, or to come hang out and be a support for data entry days.