Coordinated Entry Phone Line: 615-862-6444
The Coordinated Entry system is designed to quickly identify, assess, refer, and connect people in crisis to housing, shelter, and support services. The process is managed by the Office of Homeless Services, which leads strategic planning and oversees daily operations. More than 30 agencies in Nashville participate in this system.
What is Coordinated Entry?
- A Process, Not a Program: Coordinated Entry connects individuals and families to resources but does not provide immediate housing.
- Comprehensive Support: The system assesses all persons experiencing a housing crisis to identify, prioritize, and connect them with appropriate resources.
Who Should Call the Coordinated Entry Phone Line?
Families
- For families experiencing homelessness with at least one child under 18 or expectant mothers 29 weeks pregnant or more.
- Phone: 615-862-6444
- A Coordinated Entry Specialist will conduct an assessment for family transitional housing, which may take up to one hour. Specialists provide resource information but cannot guarantee immediate referrals, including to emergency shelters.
Individuals and Couples
- For individuals and couples without children.
- Phone: 615-862-6992 (Option 1)
Domestic Violence Survivors
- For those experiencing homelessness due to domestic violence.
- Phone: 615-955-0620
Key Information
- Families: Eligible households must include at least one child under 18 or an expectant mother 29 or more weeks pregnant.
- Process Timeline: Enrolling and connecting through Coordinated Entry can take time and requires patience.
- Purpose: The system works to identify housing and support options that best meet the needs of each individual or family.
Resources
Coordinated Entry Resources
The Coordinated Entry system connects clients to the right services and housing options based on their needs, improving their chances of successfully finding and maintaining housing. Clients must be enrolled in Coordinated Entry to access the following resources:
Housing Resources
- Section 8 Vouchers
- Single Room Occupancy (SRO) Units: Offered through Urban Housing Solutions.
- Family Temporary Housing
- Individual Temporary Housing
- Youth and Young Adult Temporary Housing
- Intra-personal Violence/Domestic Violence Services: Includes Coordinated Entry and Rapid Re-housing.
Financial Assistance
CDBG Assistance: Covers move-in costs for eligible clients.
Transportation Assistance
Annual WeGo Bus Passes: Provided to clients experiencing or at risk of chronic homelessness.
Employment Support
The Contributor: Provides opportunities for income generation.
Strobel House – Permanent Supportive Housing
Strobel House offers single-individual apartments through the Coordinated Entry system managed by the Office of Homeless Services.
Referral Process
All referrals for Strobel House are made through Coordinated Entry using HMIS data (Homeless Management Information System) and the By Name List (BNL).
Key Criteria for Referrals:
- Assessment Scores: VI-SPDAT Assessment Score and Priority Score.
- Homelessness Duration: Length of time an individual has experienced homelessness.
- Document Readiness: Must have a Social Security Card, ID, and Birth Certificate.
- Registry: Individual must not be listed on the Registry.
- Disability Status: Must meet eligibility requirements for disability.
Additional Considerations:
- District data of the unhoused population.
- Long-term shelter residents.
- Individuals living in encampments.
- Racial disparities and inequities among the unhoused population.
Important Notes:
- Strobel House does not maintain an interest list.
- Overnight guests are not allowed.
- For ADA accommodations, email: [email protected].
HMIS and Care Coordination Meetings
HMIS Certification
- Organizations not certified to use HMIS can email: [email protected].
- Active HMIS users who already enter client data do not need additional steps to participate in the Strobel House referral process.
Care Coordination Meetings
Only HMIS-active participating agencies may attend Care Coordination Meetings to discuss the community priority pool and make referrals for housing.
Types of Meetings:
- Individual Care Coordination: Focuses on individuals and adult couples.
- Family Care Coordination: Focuses on families with minor children.
- Youth and Young Adult Care Coordination: Focuses on housing for youth and young adults.
- Veteran Care Coordination: Focuses on veteran households.
For HMIS participation inquiries, email: [email protected].
Frequently Asked Questions
General Questions
Where is my client on the By-Name-List (BNL)?
The By-Name-List is dynamic and changes based on multiple factors. It is not possible to provide a numerical position for a client.
Families
If I help a family call Coordinated Entry (CE) and complete the assessment, how soon will they be matched to housing?
Coordinated Entry referrals are based on vulnerability and need, not on a first-come, first-served basis. The dynamic nature of the By-Name-List means it is not possible to give a specific timeline for referrals.
Why is there a By-Name-List or a priority process? Why can't my family be matched immediately?
Coordinated Entry aims to match everyone in need, but the demand for resources exceeds availability. A priority process ensures those with the greatest vulnerability are served first.
Where can families go if they have nowhere to stay tonight?
The only walk-up emergency shelter in Nashville is the Nashville Rescue Mission.
What happens if a mother is living in a car while her children are staying with another relative?
If the head of household is experiencing literal homelessness, the family is still eligible for a referral through Coordinated Entry.
How long does it take to get housing if I am currently homeless?
Coordinated Entry is a process, not an immediate solution. Rehousing may take weeks or months, depending on critical factors determined during the assessment. The only immediate shelter option is the Nashville Rescue Mission.
Individuals
How do I add my client to the Strobel House waiting list?
Referrals to Strobel House Permanent Supportive Housing are made through Coordinated Entry using HMIS data and the By-Name-List (BNL). There is no interest list for Strobel House.
Coordinated Entry Staff
-
Aubrie Hardy
Interim Coordinated Entry Specialist -
Payton Thomas
Coordinated Entry Line Specialist -
Chloe Knight
Coordinated Entry Line Specialist -
Paula Frame
Coordinated Entry Logistical Coordinator